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Terms and Conditions
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Course Cancellation Policy

Cancellation

You can only cancel your order before the first session of the course has started. Cancellation requests must be made through email to info@kidsphotoclub.co.uk and are assessed on a case by case basis. In any event that the course is cancelled by Kids Photography Club a full refund will be issued.

Duplicated order

In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.

Fraudulent Order

We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.

Course Refund Policy

Upon receiving your refund request to info@kidsphotoclub.co.uk then your refund according to our cancellation policy will be processed. A credit will be applied to your Credit Card or your original method of payment within a certain amount of days, based on the payment method selected.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again as there may be some delays by the bank. Then contact your credit card company or the respective payment channel. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all the actions above and you still have not yet received your refund, please contact us at INFO@KIDSPHOTOCLUB.CO.UK

Complaint Procedure

Customer Complaint

Should you wish to make a complaint, please contact us through our website or email info@kidsphotoclub.co.uk , this will be directed to your local course operator who will endeavour to resolve the complaint or alternatively offer a refund depending on the nature of the complaint.